Customer Service
ORDER ITEMS SHIPPED FROM OUR WAREHOUSE
PARTS MAY BE RETURNED TO US SO LONG AS THE REQUEST IS WITHING 30 DAYS OF THE ORIGINAL ORDER. PLEASE EMAIL US FOR AN RMA PRIOR TO SENDING BACK PARTS. RETURNS ARE SUBJECT TO A 25% RE-STOCK CHARGE. ALL RETURNS MUST BE RECEIVED IN NEW, UNUSED CONDITION (PLEASE PACK CAREFULLY SINCE WE CANNOT GIVE CREDIT ON DAMAGED RETURNS)
ORDER ITEMS SHIPPED FROM THE FACTORY
ON LINE ORDERS WHERE PARTS ARE NOT NORMALLY STOCKED OR ARE NOT IN-STOCK AT TIME OF ORDER ARE IMMEDIATELY SENT TO REZNOR FACTORY (AUTOMATED). THESE PARTS ORDERS FROM THE FACTORY ARE NON-RETURNABLE AND CANNOT BE CANCELLED. WE OFFER THE LOWEST PRICE ON NON-STOCK PARTS, PERIOD. NO DISTRIBUTOR SELLS NON-STOCK PARTS FOR LESS.
CHECKING ORDERS FROM FACTORY
NON-STOCK ORDERS SENT TO FACTORY SHIP WHEN THEY BECOME AVAILABLE – NO AMOUNT OF CHECKING, PUSHING OR BEGGING WILL MAKE THE FACTORY SHIP ANY FASTER – ALL REZNOR DISTRIBUTORS MUST WORK WITHIN THIS SYSTEM. IF SOMEONE PROMISES A DELIVERY DATE – MAKE THEM GUARANTEE IT!